Dhaka Game's Terms & Conditions

General Terms & Conditions

Dhaka Game (website: dhakagame.bet) is an internationally licensed online betting and gaming platform. These Terms & Conditions ("Terms") constitute a legal agreement between Dhaka Game and its members. By using the platform, you agree to be bound by all of these Terms.

You must be a registered member to access any services on Dhaka Game. Our platform is built with Bangladeshi users in mind, and all services are available in Bengali.

These Terms and Conditions may be updated at any time. If changes are made, we will notify you at your registered email address. Continued use of the platform after updated terms are published will be considered your acceptance of those changes.

• Dhaka Game provides entertainment and lawful betting services only.
• The platform operates under an international gaming license.
• All games are operated using certified RNG (Random Number Generator) technology.
• Every transaction is secured with SSL encryption.

Account Registration

To open an account with Dhaka Game, you must complete the registration form with accurate and complete information. Dhaka Game reserves the right to cancel any account at any time if the information provided during registration is found to be false or misleading.

Each individual may register only one account. If multiple accounts are found linked to the same person or household, all accounts may be suspended or permanently closed and balances may be forfeited.

• Providing your full name, date of birth, and a valid email address is mandatory.
• Your account must be verified with a valid mobile number.
• Passwords must be at least 8 characters long and contain a combination of letters and numbers.
• Keeping your account password and personal information confidential is entirely your responsibility.
• Allowing third parties to access or use your account is strictly prohibited.

Age Verification & Identity Confirmation

Dhaka Game is open only to individuals aged 18 and above. By registering, you confirm that you are at least 18 years old. Keeping minors away from gaming is a social responsibility we take very seriously.

Dhaka Game may request a National ID (NID), passport, or other government-issued document for identity verification at any time. Withdrawals may be held until verification is complete.

Deposit & Withdrawal Policy

Dhaka Game supports a range of local payment methods including Mobile Pay, Nagad, and Rocket. Deposits are generally credited instantly. Withdrawal requests are typically processed within 1–48 hours.

Your identity must be verified before any withdrawal can be processed. Funds must be withdrawn using the same payment method used for the deposit. Dhaka Game reserves the right to hold and investigate any withdrawal where suspicious activity is detected.

• Minimum deposit: ৳500
• Minimum Withdrawal: ৳1,000
• Maximum daily withdrawal: ৳5,00,000
• No fees on deposits.
• The payment provider's own fees may apply to withdrawals.
• All transactions are monitored for anti-money laundering compliance.

Terms for Bonuses & Promotional Offers

Dhaka Game offers a variety of bonuses and promotional deals — including welcome bonuses, reload bonuses, cashback, free spins, and more. Each offer has its own terms, which are clearly stated in the offer details.

Wagering requirements apply to all bonuses. Winnings earned from a bonus cannot be withdrawn until the wagering requirement is met. Dhaka Game reserves the right to modify, suspend, or cancel any offer at any time.

• Welcome Bonus: Up to 100% on your first deposit (maximum ৳10,000).
• Standard wagering requirement: 20–30x the bonus amount.
• Bonus validity period: 30 days from the date of issue.
• Attempting to claim bonuses from multiple accounts is a punishable offence.
• Bonuses are for personal use only — commercial use is strictly prohibited.

Betting Rules

Dhaka Game offers Sports Betting, casino games, Live Casino, and e-sports betting. Specific rules apply to all betting types. It is the member's responsibility to read the relevant rules for each game or event before placing a bet.

Dhaka Game reserves the right to void any bet accepted due to a technical error or incorrect odds. Any bets linked to match-fixing or fraud of any kind will be cancelled and the associated account will be closed.

• Once confirmed, a bet cannot be changed or cancelled.
• Any bets placed before a disconnection will remain valid.
• Minimum bet: ৳20; maximum bet limits vary by event and market.
• If a bet is voided after an event has started, the stake will be returned.
• Unusual betting patterns may be subject to investigation.

Responsible Gaming

Dhaka Game believes gaming should be a source of fun — not financial stress. To that end, we provide a range of tools and features to help members stay in control of their gaming.

If you feel your gaming is getting out of control, please visit our Responsible Gaming page or reach out to our support team. We're here to help.

• Set deposit limits on a daily, weekly, or monthly basis.
• Self-exclusion — temporarily closing your account for a set period.
• Cooling-Off Period — option to take a temporary break.
• Access your betting history and spending analysis.
• Information and referrals to professional support organizations.

Account Suspension & Closure

Dhaka Game reserves the right to suspend or permanently close an account without notice in the following circumstances. Such decisions are considered final and no appeals will be accepted unless clear supporting evidence is provided.

• Registering with false information.
• Operating multiple accounts.
• Attempting to abuse bonuses or commit fraud.
• Engaging in money laundering or suspicious financial activity.
• Participation in match-fixing or any illegal activity.
• Misrepresenting your age or operating an account on behalf of a minor.

Members may also request to close their account at any time. Any outstanding balance will be returned through the standard process.

Privacy & Data Protection

Dhaka Game treats the protection of your personal data as a top priority. We only collect information necessary to operate the platform and improve our services. Your data is never sold or shared with third parties.

For more details, visit our Privacy Policy Read the page.

• All data is protected with SSL/TLS encryption.
• Payment information is stored in accordance with PCI DSS standards.
• You have the right to request access to, correction of, or deletion of your personal data.
• Details on cookies and tracking are covered in our Privacy Policy.

Dispute Resolution Process

If you have a complaint or dispute, please contact our customer support team first. We aim to provide an initial response within 48 hours. Complex cases may take up to 14 business days to resolve.

If our support team is unable to resolve your issue, it will be escalated to a higher level. The final decision may be referred to the licensing authority for resolution.

• Submit a Complaint: support@dhakagame.bet
• Live Chat: Available 24/7.
• Please attach any relevant evidence with your complaint, including screenshots, dates, and amounts.

Limitation of Liability

Dhaka Game is committed to maintaining the highest standards of service on its platform. However, our liability is limited in certain specific circumstances.

• Dhaka Game is not liable for any losses resulting from internet disconnection or technical issues.
• We are not directly liable for errors caused by third-party service providers, including payment gateways and game software.
• Force majeure events (natural disasters, war, cyberattacks) are beyond our control.
• Dhaka Game is not responsible for any financial loss resulting from a member's own negligence or carelessness.

Amendments to Terms & Enforceability

Dhaka Game reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Changes take effect immediately upon publication. For significant updates, advance notice will be sent to your registered email address.

These Terms and Conditions are governed by international gaming law and the licensing jurisdiction under which Dhaka Game operates. Any disputes will be resolved through international arbitration proceedings.

• Check our Terms & Conditions page regularly for updates.
• Keep email notifications enabled.
• If you object to any changes, you may request to close your account.
• Both the English and Bangla versions of these Terms are valid; in the event of any conflict, the English version shall prevail.